Palace Chains Square Silk Scarf

• Hand wash in cool water using mild detergent, avoid hot water
• Air dry by laying flat or hanging, do not machine dry
• Store in a cool, dry place away from direct sunlight
• Blot stains with a damp cloth, avoid rubbing
• For thorough cleaning, take to a professional dry cleaner

Returns Policy

At Ausolphia, we want you to be completely satisfied with your silk scarf purchase. If for any reason you are not happy with your order, we offer returns and exchanges within a certain timeframe and under specific conditions. Please read the following policy to understand our returns and exchanges process.

1. Returns Conditions

Timeframe: You may return items within 14 days of receipt for a full refund or exchange.

Condition of Items: To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

Custom Items: Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.

2. Return Process

Contact Us: To initiate a return, please contact our customer service team at service@ausolphiashop.com with your order number and reason for return.

Approval: Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item(s).

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or the item is defective.

Please ensure that the items are securely packaged for return shipping to prevent damage during transit.

Shipping

1. Shipping Rates & Delivery Time

1.1 Domestic Shipping

Most orders are processed within 7 business days and you will receive a tracking link as soon as your order is shipped.

To find out your exact shipping rate, enter your address at checkout.

Complimentary shipping on orders totaling $39+.

1.2 International Shipping

We are working diligently to expand our shipping services to offer worldwide shipping. Stay tuned for updates on international shipping availability.

2. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

Please allow up to 24 hours for the tracking information to update after receiving your shipping confirmation email.

3. Delivery Issues

If you encounter any issues with the delivery of your order, such as delays or lost packages, please contact our customer service team at service@ausolphiashop.com for assistance.

We will work with the shipping carrier to resolve any delivery issues and ensure that your order reaches you in a timely manner.

4. Shipping Restrictions

Please note that there are certain locations to which we may be unable to ship due to legal restrictions or logistical limitations.

If you are unsure whether we can ship to your location, please contact us before placing your order to confirm.

5. Shipping Updates

For updates on shipping delays, holiday shipping schedules, or any other shipping-related announcements, please refer to our website's Shipping Information page or subscribe to our newsletter for notifications

If you have any questions about our returns and exchanges policy or need assistance with a return or exchange, please reach out to our customer service team at service@ausolphia.com. We are here to help!